Last Updated: June 2026

Thank you for shopping at creativeartware.com. We take great pride in our physical home decor products and want you to be completely satisfied with your purchase.

If you are not entirely satisfied with your purchase, we're here to help. Please review our policy below regarding returns, replacements, and refunds.

1. Returns & Exchanges

You have [e.g., 14 or 30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must have the receipt, order confirmation, or proof of purchase.

Non-Returnable Items: Customized or personalized home decor items, altered products, and final sale/clearance items cannot be returned.

2. Damaged or Broken Items (Transit Damage)

Home decor items can be fragile. If your item arrives damaged, broken, or defective, we will replace it or issue a full refund at no extra cost to you.

To report a damaged item, please follow these steps within 48 hours of delivery:

  1. Take clear photographs of the damaged product.

  2. Take clear photographs of the exterior packaging/box.

  3. Email the photos along with your Order ID to info@creativeartware.com.

Reports of transit damage received after 48 hours of delivery may not be eligible for a free replacement or refund.

3. Shipping Costs for Returns

  • For Damaged/Incorrect Items: If you are returning an item because it arrived broken, defective, or we sent the wrong product, creativeartware.com will cover all return shipping and replacement costs.

  • For Change of Mind: If you are returning an item because you changed your mind or it does not fit your space as expected, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

4. Refunds Process

Once we receive your returned item at our facility, we will inspect it and notify you that we have received it.

Inspection Status Action Taken
Approved We will initiate a refund to your original method of payment (Credit Card, Debit Card, UPI, Net Banking, or PayPal).
Rejected If the item is returned damaged (not from transit) or missing original parts, we will contact you to discuss partial credit or returning the item back to you.
 

  • Refund Timeline: Once approved, the credit will automatically be applied to your account within [e.g., 5 to 7] business days, depending on your card issuer's or bank's policies.

5. Contact Us

If you have any questions on how to return your item to us, please reach out to us at our official channels:

  • Email: info@creativeartware.com

  • Mailing Address: House No. 07, Block C, Kohinoor Tiraha, Pandit Nagla, Lajpat Nagar 2, Moradabad, Uttar Pradesh, 244001, India